This Refund Policy outlines the terms and conditions regarding cancellations and refunds for services provided by Onward Ticket. Please read this policy carefully before making a purchase, as it governs all refund requests and procedures.

Onward Ticket is committed to transparency in our refund process. This policy explains the circumstances under which refunds may be processed and the procedures that must be followed.

1. Cancellation & Refund Policy Overview

Onward Ticket maintains a strict refund policy. Generally, refunds are not provided for our services except under specific circumstances outlined in this policy.

1.1 Non-Refundable Situations

We do not process refunds for the following reasons:

• Visa appointment rescheduling or changes
• Modifications or cancellations in travel plans
• Change of mind after order placement
• Any other personal circumstances or reasons not specified herein

Once an order has been confirmed and processed, we cannot accommodate refund requests based on personal changes in your travel requirements or visa application timeline.

2. Refunds for Service Failures

Refunds will be processed in cases where Onward Ticket fails to deliver the specific services you have purchased. If we are unable to provide the requested documentation or service due to our error or system failure, you will be eligible for a full refund.

To request a refund due to service failure, please contact our customer support team with your order details and a description of the issue. We will investigate the matter and process the refund if the claim is valid.

3. Refund Processing and Payment Methods

All refunds will be issued exclusively through the original payment method used for the transaction. We cannot process refunds to alternative accounts, payment methods, or in cash.

3.1 Processing Timeframe

The refund process requires a standard processing period of 7 days from the date of approval. The refunded amount will reflect in your account within 10 to 15 working days. Please note that refunds cannot be processed immediately or within 2 to 3 days.

4. Duplicate Payment Refunds

In the event that a user makes duplicate payment(s) for the same service due to technical issues with our website, we will process a full refund for the duplicate transaction(s).

To request a refund for duplicate payments, please contact our support team immediately with:

• Transaction IDs or order numbers for all duplicate payments
• Screenshots or receipts showing the duplicate transactions
• Description of the technical issue encountered

We will verify the duplicate payments and process the refund for the extra charges within the standard processing timeframe.

5. Order Cancellation Restrictions

Once an order has been booked and confirmed, cancellation is not permitted. Refunds cannot be initiated for completed orders under normal circumstances.

5.1 Future Adjustment Option

If your order has not yet been prepared or processed, you may request a future adjustment instead of cancellation. In such cases, we will work with you to apply the service to a future booking within a reasonable timeframe.

Please contact our customer support team as soon as possible if you wish to request a future adjustment. This option is subject to availability and our discretion.

6. Correction of Booking Errors

If you discover an error in your booking details, you must notify our customer support team within 5 minutes of placing the order. This brief window allows us to make corrections before processing begins.

6.1 Time-Sensitive Error Reporting

After the 5-minute notification period has elapsed, we cannot accommodate changes, cancellations, or refunds related to booking errors. Once processing has commenced, the booking details are considered final, and no modifications or refunds will be available.

We strongly recommend reviewing all booking details carefully before completing your purchase to avoid any discrepancies.

7. Onward Ticket Validity and Expiration

The validity period of onward tickets is uncertain and not guaranteed. Onward Ticket cannot be held responsible if a onward ticket expires unexpectedly or is rejected by airline systems.

7.1 Validity Disclaimer

Please understand that the validity of onward tickets is subject to airline discretion and system verification. Ticket expiration can occur without prior notice, and Onward Ticket is not liable for any consequences arising from unexpected ticket expiration.

7.2 Ticket Replacement Policy

If your onward ticket expires within 2 to 4 days of issuance, we will provide a one-time replacement ticket at no additional charge. This replacement is a courtesy service offered under these specific circumstances.

However, if the replacement ticket also expires and remains unused, we are not obligated to provide another replacement ticket, issue a refund, or offer any further adjustments. The one-time replacement constitutes our complete obligation in such scenarios.

8. How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact our customer support team via email or phone with your order details
• Provide a clear explanation of the reason for your refund request
• Include relevant documentation (receipts, order numbers, transaction IDs, etc.)
• Allow our team to review your request and verify eligibility

Our support team will respond to your refund request within 2-3 business days. If approved, the refund will be processed within 10-15 working days as outlined in Section 3.

9. Contact Information

For refund inquiries, questions about this policy, or to submit a refund request, please contact us:

• Email: support@onwardticketservice.com
• Phone: +91 9899 4835 37
• Address: 26-27A, H-Block, office no 401 and 404, Vikas Marg, Lakshmi Nagar, New Delhi, 110092

Our customer support team is available to assist you with any questions regarding refunds or cancellations during our business hours.

10. Changes to This Refund Policy

Onward Ticket reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

We encourage you to review this policy periodically to stay informed about our refund procedures. Your continued use of our services after policy changes constitutes acceptance of the updated terms.